Question 1

What payment methods do you accept?

Accepted Answer

We accept secure online payments via:
 • Credit or Debit Card
 • Manual EFT (Electronic Funds Transfer)

Question 2

How do I pay via EFT?

Accepted Answer

At checkout, select the Manual EFT option.
You’ll receive payment instructions, but here they are again for your convenience:

Manual Payment Banking Details:
Bank: Capitec Business (Note: This is Capitec Business, not personal banking)
Account Name: Ūptake Nutrition
Account Number: 105 245 9501
Branch Code: 450105
Reference: Please use your Order Number (e.g. #UN1234)

After making payment, email your proof of payment to hello@uptakenutrition.co.za.()
 🕒 Your order will only be processed once the payment reflects in our account.

Question 3

Do you offer a money-back guarantee?

Accepted Answer

Yes! We offer a 60-day money-back guarantee on all full-size products:
Restore+, ElectroLyte+, Mastermind, and Ūltron.
If you don’t feel a difference after taking the product daily for 14 days, you can return the empty container for a full refund — we even cover return shipping.

Question 4

How do I request a return or refund?

Accepted Answer

If you're not satisfied with your product, simply click the button below to complete our short return form within 60 days of your purchase.
Once we receive your submission, we’ll review your request and email you:
 • A prepaid PUDO locker return label
 • Easy instructions for sending back your return

Question 5

What are the return requirements?

Accepted Answer

To qualify for a refund:
 • You must have used the product daily for at least 14 days
 • Return must be initiated within 60 days of purchase
 • You’ll need to provide your order number or receipt
 • One refund per product per customer applies*

*Each customer is eligible for one refund per product under our 60-day guarantee.
For example, if you try ElectroLyte+ and request a refund, you won't be eligible for another refund on ElectroLyte+ in the future — but you're still welcome to try and return other products in our range.

Need more info? View our full Returns Policy (https://www.uptakenutrition.co.za/policies)for eligibility and terms.

Question 6

What happens after I send the product back?

Accepted Answer

Once we receive your returned container, we’ll process your refund within 7 - 10 business days and confirm via email.

We'll notify you by email once your return has been received and your refund has been initiated.

Shipping, Delivery & Returns FAQs:

Company Details

Subscribe to our Newsletter

Important Information & Policies

Privacy Policy

Terms & Conditions

Shipping, Delivery & Returns FAQs